Where do we ship?
We ship most of the countries for free. Please allow 1-2 days for us to process your order.
How much does shipping cost?
We cover the shipping -- it's free for you.
Do I have to pay duties and taxes?
We only cover duties and taxes for shipments to some countries listed in below. You will not have to pay additional fees beyond the product price. If your countries are not in the list below, you maybe responsible to pay duty and tax fees to government when picking up your order. You can also send us email to ask if if your countries are in the list or not.
- United States & Canada
- All European countries
- Australia, New Zealand
- Hong Kong, Macao, Taiwan, Singapore, South Korea, China, Malaysia, Russia
- United Arab Emirates
How long will delivery take?
Delivery usually takes 1-2 weeks for standard shipping. We ship the majority of our orders from warehouse in Hong Kong.
What is your return policy?
We want every Mavener satisfies their order. If you're not happy for any reason, you may return any full-price items within 14 days of receipt, provided that the items are unused and in original condition. Unfortunately, we are not able to offer returns on pre-ordered or discounted items, except we've made a mistake.
What's the returns process?
After filling in the returns form, we will send you a paid shipping label and detailed instructions on how to return your shoes. Please include a copy of your receipt, and updated contact information. If you wish to return or exchange an item, and have any questions, please drop us an email at email@example.com, we are glad to help. Items on sale do not qualify for free returns. Please do not ship any items directly to our warehouse, without the proper shipping label provided by us or as otherwise agreed.
How do I arrange a return?
Please email firstname.lastname@example.org
How do I exchange an item?
We can only accept the exchange if the item you are returning is unused and in new condition. You will be responsible for the returning cost. For additional questions, email us at email@example.com and we’ll help you out.